Microsoft Dynamics 365 Supply Chain Consultant

Johannesburg
Contract
Dynamics 365
Reference: JN -042026-86738_1781766581

We are seeking a detail-oriented and technically skilled Microsoft Dynamics 365 Supply Chain Support Consultant to join a fast-paced ERP support environment.

In this role, you will provide 1st and 2nd line functional support across Dynamics 365 Finance & Operations (Supply Chain Management) or Business Central environments, ensuring smooth business operations across procurement, inventory, warehousing, and logistics processes.

You will act as a key link between business users, functional consultants, and technical teams-resolving issues, improving processes, and supporting continuous system optimisation.

🔧 Key Responsibilities

🛠 Functional Support & Issue Resolution

  • Provide 1st and 2nd line support for Dynamics 365 SCM modules:
    • Procurement & sourcing
    • Inventory management
    • Warehouse management (WMS)
    • Sales order processing
    • Logistics & transportation
  • Troubleshoot and resolve functional system issues and user queries
  • Log, track, and manage incidents using ITSM tools (ServiceNow / Jira / Zendesk)
  • Perform root cause analysis and escalate complex issues where required

👥 User Support & Training

  • Support end users with system processes and best practices
  • Assist with onboarding and training on SCM-related processes
  • Create and maintain SOPs, user guides, and knowledge base articles

⚙ System Maintenance & Process Improvement

  • Assist with system updates, enhancements, and configuration testing
  • Participate in UAT and release validation cycles
  • Identify opportunities to improve supply chain system efficiency and accuracy

📊 Data & Reporting Support

  • Support data validation, cleansing, and integrity across SCM modules
  • Assist with reporting using tools such as Power BI, SSRS, or Excel
  • Ensure accuracy of procurement, inventory, and vendor data

🤝 Collaboration & Project Support

  • Work closely with Finance, Operations, and IT teams
  • Support ERP rollout, enhancement, and upgrade initiatives
  • Collaborate with developers and functional consultants on escalations

🎯 Minimum Requirements

  • 2+ years experience supporting Microsoft Dynamics 365 F&O or Business Central
  • Strong understanding of end-to-end supply chain processes
  • Exposure to SCM modules (procurement, inventory, warehouse, sales orders)
  • Experience with ITSM tools (ServiceNow, Jira, Zendesk, or similar)
  • Strong troubleshooting and problem-solving skills
  • Ability to work with both technical and non-technical stakeholders

⭐ Nice to Have

  • Experience with Power BI, SSRS, or advanced Excel reporting
  • Exposure to WMS, TMS, or vendor management systems
  • Basic understanding of integrations or ERP data flows
  • Experience in UAT or ERP implementation projects
  • Microsoft certifications (Dynamics, Power Platform, Azure)

🧠 What We're Looking For

  • Strong analytical thinker with a hands-on problem-solving approach
  • Customer-focused mindset with excellent communication skills
  • Ability to work under pressure in a support-driven environment
  • Passion for ERP systems and continuous improvement

COMPETITIVE SALARY

Johannesburg

Contract

Added 18/06/2026
Reference: JN -042026-86738_1781766581

Microsoft Dynamics 365 Supply Chain Consultant

Johannesburg
Contract

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